![]() In 2019, she was named CEO of Verizon Business, the division geared towards business customers, including big corporations, government agencies and small businesses. It's a big undertaking for Erwin who was with one of the companies that merged to become Verizon in 2000 and rose steadily up the corporate ladder of the $233 billion telecom behemoth. Some of the products will be available for free, including limited use of BlueJeans and tools that small businesses can use to evaluate their online security risks. Verizon Business is also providing small business owners an online communications tool through BlueJeans, the video conferencing platform it bought in April. The launch of the new program dubbed Verizon Business Comeback Coach includes a new dashboard that would give small businesses with limited or no online presence a way to reach customers. Verizon Business is unveiling an initiative on Monday with new products aimed at helping businesses - including mom-and-pop shops - navigate the pandemic. The pandemic caused sudden, severe changes, she said: "We've moved from reacting and responding to reimagining and defining what success looks like." "This is the hardest quarter I've ever experienced as a leader and I've been in the business at Verizon 33 years," Erwin told Business Insider. She watched her favorite shops near her New Jersey home shut down while, similarly, her organization scrambled for ways to help the Verizon clients hardest hit by the crisis: small businesses. She lost a close friend to the virus, which devastated her home state of Washington in the early days of the crisis. The coronavirus pandemic forced Tami Erwin, the CEO of Verizon Business, to confront challenges that were both personal and professional. The CEO of Verizon Business says the coronavirus crisis wreaked havoc both personally, as it took the life of a close friend, and professionally, as it led to her toughest quarter at the telecom giant "No website, no ability to do any kind of commercial transaction via a website, and not even a website presence that showed their address, their hours of operation or any kind of communication. "When they shut their front door, they were out of business because they didn't have a digital storefront," Erwin told Business Insider.On Monday, Erwin's 30,000-strong Verizon organization is rolling out new products geared towards helping small businesses that were forced to shut down suddenly, particularly brick-and-mortar shops that had limited or no online presence.She said the coronavirus crisis led to the toughest quarter in her career, as she reeled from the death of a friend and the devastation of small businesses in her community.Tami Erwin is CEO of Verizon Business, the telecom giant's division geared to serving enterprises, government agencies, and small businesses.Account icon An icon in the shape of a person's head and shoulders. ![]()
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